Pick a natural moment
Consider the host stand, checkout counter or collection point. Keep the invitation optional and avoid interrupting service or pressuring guests while they are on the premises.
Keep the stand accessible
Face it toward the guest, clear it of menus and equipment, and test the tap and scan from the customer’s side. Do not block a walkway or payment terminal.
Invite honest feedback
Use the same neutral invitation consistently. Staff should not select only happy guests, set review quotas or ask for a specific rating or wording.
Official sources
Google: tips for customer reviews and replies · Google Maps contribution policy
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