Quick answer
You cannot directly delete someone else's Google review. You can flag it for removal if it violates Google's policies, or you can respond publicly and bury it with new positive reviews.
Google will only remove reviews that violate their content policies: spam, fake reviews, off-topic content, profanity, or conflicts of interest. To flag a review: open Google Maps, find your business, click the review, and select 'Flag as inappropriate.' Google will review it within a few days. If the review is legitimate (even if negative), the best strategy is to: 1) Respond professionally. 2) Bury it with genuine positive reviews. A business with 100 five-star reviews and 2 one-star reviews still has a 4.9 average. The fastest way to generate a steady stream of positive reviews is with a CAN-TAP NFC stand at your counter.
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