Frequently asked
Answer the last questions before the order.
Five topics. Real answers. This page exists to remove hesitation, not start another rabbit hole.
Shipping
How orders get to you.
Every CAN-TAP order ships from our workshop in Port Colborne, Ontario. Nothing crosses the border, so there are no duties or customs invoices.
Stands are programmed, tested, and dispatched within two business days. Most Canadian addresses receive their order within 3–5 business days of placing it.
Yes. Free, tracked Canadian shipping on every order. No fee at checkout, no fuel surcharge, no border charge.
Right now we focus exclusively on Canadian fulfillment. Customers outside Canada should email us first so we can quote shipping properly.
Hardware
What's actually in the box.
A weighted acrylic countertop sign with an embedded NTAG215 NFC chip pre-programmed to your Google review short link. The back of the stand has a printed QR code as a fallback.
No. NFC is passive — the chip draws all the power it needs from the customer's phone during the tap. The stand works forever with no battery, charger, or wiring.
Weighted acrylic with a printed face. Designed to live on a counter for years. The chip itself has a 10-year+ rated lifespan and millions of read cycles.
Software
Apps, dashboards, and the Engine.
No. The customer just taps their phone against the stand and the Google review screen opens automatically — no app installs, no account creation, no setup on their side.
No. The stand sits on your counter. Staff don't log in, don't track anything, and don't have to learn a new dashboard. The hardware works permanently with no subscription.
Yes. If your Google review URL changes, email us and we reprogram the stand remotely or by mail at no cost.
The Reputation Engine refers to our software layer. We offer self-serve Basic SaaS ($29.99/mo) for DIY monitoring, or our professional Trust Engine ($499 setup + $299/mo) which includes expert setup, hardware, and monthly reporting. The stand works perfectly without either.
Compliance
Google policy and Canadian rules.
Yes. Every customer gets the same neutral invitation regardless of their expected rating. We never gate, filter, or steer reviews based on sentiment. Quarterly internal compliance reviews check us against Google policy and Competition Bureau Canada guidelines.
No — and we discourage it. Google explicitly prohibits incentivizing reviews. The CAN-TAP method works because it removes friction at the satisfaction moment, not because the customer gets something in return.
No. The tap opens a Google URL on the customer's phone. We never see the customer, the device, or the review.
Returns
If something goes wrong.
Email us within 30 days of delivery. If the stand isn't a fit, we accept returns for a full refund minus return shipping.
Send a photo and we ship a replacement immediately at no cost. The original damaged stand is yours to keep.
Yes. The Engine is month-to-month with no contract. Cancel from the dashboard at any time and your access continues through the end of the current billing month.
Objections cleared? Move to the money page.
One-time $129 CAD. Pre-programmed in Ontario. Free Canadian shipping.
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